SHop FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express. See accepted payments by the icon within our website footer.
Orders
Tracking is available for all products. Once a purchase is made, an email with a tracking link is provided along with your receipt of purchase.
Production
Once the product has completed production and moving to the shipping phase, you will be notified by email.
Shipping
Once shipping begins, you can track your order during transit to delivery address.
Delivery
Once delivered, you will receive an email confirmation.
Join our newsletter for sweet deals, giveaways, and more.
Please contact us right away, we may be able to change your order before production in completed.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up 10 to 30 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
You can find more shipping information on the dedicated shipping info page.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we ship our products all over the globe.
Please view the additional shipping information page for more details regarding shipping outside of the United States of America.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Yes, we offer refunds.
Please enquire for more information about our Refund policy.
A return/refund request can be submitted within a month after the purchase is made.